Implementing the balanced scorecard: its effect on the job environment


          

刊名：Total Quality Management & Business Excellence
作者：Calderon Molina, Miguel Angel（Pablo de Olavide Univ, Dept Finance & Accounting, Seville, Spain）
Palacios Florencio, Beatriz（Pablo de Olavide Univ, Dept Management & Mkt, Seville, Spain）
Hurtado Gonzalez, Jose Manuel（Pablo de Olavide Univ, Dept Management & Mkt, Seville, Spain）
Galan Gonzalez, Jose Luis（Univ Seville, Dept Business Adm & Mkt, Seville, Spain）
刊号：713C0106
ISSN：1478-3363
出版年：2016
年卷期：2016, vol.27, no.1/2
页码：81-96
总页数：16
分类号：F40
关键词：balanced scorecard；commitment；job satisfaction；job dedication；rganisational climate
参考中译：
语种：eng
文摘：The aim of this study is to determine whether implementing the balanced scorecard (BSC) improves organisational performance. Data were collected from employees of a retail-sector firm, using questionnaires sent to them in 2009 and 2010. A total of 406 and 494 questionnaires were returned from each of the two mail shots. We used structural equation modelling to analyse the data. The results indicate that implementing the BSC improves employee commitment, the organisational climate, job satisfaction and job dedication. At the same time, there is an increase in the causal relations between these concepts. The outcomes of the study are relevant to the literature on both human resources and business management, since they show that the use of the BSC improves the variables related to employee behaviour and motivation, thus making it an important tool for human resources management.



©2016机械工业出版社（机械工业信息研究院） 京ICP备05055788号-35