TQM, knowledge management and collaborative commerce adoption: A literature review and research framework


          

刊名：Total Quality Management & Business Excellence
作者：Alain Yee-Loong Chong（Faculty of Computing and Information Technology, INTI International University College）
Keng-Boon Ooi（Faculty of Management, Multimedia University）
Binshan Lin（College of Business Administration, Louisiana State University in Shreveport）
Pei-Lee The（Faculty of Management, Multimedia University）
刊号：713C0106
出版年：2010
年卷期：2010, vol.21, no.5/6
页码：457-473
总页数：17
分类号：F40
关键词：Total quality management；Knowledge management；Collaborative commerce；Innovation adoption
参考中译：
语种：eng
文摘：This article discusses the influence of total quality management (TQM) and knowledge management (KM) on collaborative commerce (c-commerce) adoption. An extensive review of literature was carried out to develop an integrated model of TQM and KM to examine the influence of TQM and KM on c-commerce adoption. The findings provide a basis for developing a model to advance the TQM, KM and innovation adoption research literature. This study proposes a new integrated model which includes practices from both TQM and KM theories to examine if these practices will result in an improvement in the adoption of c-commerce. Organisations intending to adopt or increase the level of adoption of c-commerce will be able to make managerial decisions based on TQM and KM practices from this research. The study makes a significant contribution by combining TQM and KM models as a methodological example which is useful for practitioners to track the degree of TQM and KM effects on c-commerce adoption. This model can be used by companies to do a pre-test baseline measurement, and then periodically reassess the effects of any TQM and KM change.



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